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The information on this page helps describe the process for building and renovation services.

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Review our getting started guides to learn more about project requirements. Visit Building and Renovation Services - Getting Started Guides.

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Submit your application for service anytime, 24 hours a day, 7 days a week. Visit Welcome to Customer Connections.

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Your PG&E representative will contact you within three business days to discuss project details.

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An applicant designer can design your project or we can. Learn more about the responsibilities of the applicant designer. Visit Applicant Design and Installation Responsibilities. After the design is prepared, PG&E mails the project proposal for your approval.

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If you’re installing or upgrading underground lines, your PG&E representative can provide drawings for trenches or other structures.

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Schedule gas and/or electric construction crew work with your PG&E representative.

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Ensure that you call 811 before any trenching. If you hired your own contractor for trenching, get familiar with our requirement. Download Electric & Gas Service Requirements 2015 (PDF, 3.3 MB) . Then, arrange for inspection with your PG&E representative.

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Work with your contractor to install your electrical panel or stub out the gas houseline. Refer to our requirements page. Visit Electric and Gas Service Requirements.

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You or your contractor must be on-site when we install gas and pulls electric wires into conduit.

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Arrange for the appropriate local government agency to inspect your electric panel and/or gas houseline. Use our online permit office locator tool. Visit Permit Office Locator.

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Find out from your PG&E representative when we will install your meter. Understand the stages of SmartMeter™ technology. Visit Getting Your SmartMeter™ Device. 


When your inspections are complete and after we install your meter, we can turn on your electric and/or gas service.

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Get a full copy of our guide. Download Building and Renovation Process (PDF, 94 KB).

PLEASE NOTE: After you apply for gas or electric service, we assign a representative to you. Your representative helps you through each step of the process including:

 

  • Arranging a site assessment.
  • Providing you with a project estimate and agreement.
  • Helping you schedule construction work and inspections.